Abstract
A measurement system is capable if it produces measurements with uncertainties small enough for demonstration of compliance with product specifications. To establish the capability of a system for Rock-well C scale hardness, one must assess measurement uncertainty and, when hardness is only an indicator, quantify the relation between hardness and the product property of real interest. The uncertainty involves several components, which we designate as lack of repeatability, lack of reproducibility, machine error, and indenter error. Component-by-component assessment leads to understanding of mechanisms and thus to guidance on system upgrades if these are necessary. Assessment of some components calls only for good-quality test blocks, and assessment of others requires test blocks that NIST issues as Standard Reference Materials (SRMs). The important innovation introduced in this paper is improved handling of the hardness variation across test-block surfaces. In addition to hardness itself, the methods in this paper might be applicable to other local measurement of a surface.