Abstract
People in need of care often cannot put together their own medication, so this is done by trained specialist staff from outpatient care services. This process is prone to errors, because the medications are often put together manually by the nursing staff during the night shift. This can lead to risks such as double medication and unconsidered interactions of different medications. In addition, this process is not resource-efficient and is not sustainable due to the already existing shortage of skilled personnel. Due to the comparatively low level of digital linking in the German healthcare system, there is further need for improvement in interprofessional collaboration between pharmacies, nursing services, blister centers and doctors' practices. The aim of this paper is therefore to show which findings and areas of action can be derived from a case study on the digital linking platform MediMan and how, in this context, machine-based medication blistering can help to guide interprofessional collaboration between pharmacies, nursing services, blister centers and doctors' practices through safe and efficient patient care. A process model based on expert interviews and focus groups with stakeholders from the healthcare sector is used to show the potentials that arise from automated blistering in combination with a networking platform. As a result, eight findings and areas for action can be derived, which are presented in more detail in this article: (1) Process simplification, (2) platform testing, (3) coordination requirements, (4) employee integration and training, (5) information dissemination, (6) remuneration regulations, (7) interface to the enterprise resource planning system, as well as (8) interoperability and telematics infrastructure.