Abstract
AIM: To evaluate the trends in the inter-professional relationship between primary health care (PHC) and secondary care (hospital) at 2 different moments of the health reform, at its start in 1992 and after a phase of consolidation (2001). DESIGN: Observational study based on modified Delphi technique. SETTING: Valencia Community, Spain. PARTICIPANTS: One hundred and ninety six professionals from Valencia Community were selected (103 PH centre administrators, 43 hospital and PC medical directors, and 50 heads of internal medicine or emergency services). RESULTS: One hundred and ninety six questionnaires were sent out, with a response rate of 38%. In PHC problems remained the same, but the following got worse: "lack of motivation" (+1.34), "lack of overall vision of patients" (+1.10), and "overuse of medical services" (+1.06). The existence of non-integrated out-patient specialists got better (-1.32). In hospitals, "lack of overall vision of patients" got worse (+0.51), but in general problems got better, especially in "lack of communication and dialogue" (-1.14). PC increased its demand for "a single computerized clinical record" (+1.50), drawing up of common protocols (+0.86), and periodic rotations of PC doctors through hospitals (+0.85), but bureaucratic referrals to PC (-0.60) and the need for specialists in PC as consultants (-0.36) diminished. In hospitals all solutions showed lower scores, particularly access of PC doctors to monitoring of admitted patients (-2.44) and PC doctors doing hospital cover (-2.30). CONCLUSIONS: Problems and solutions from PHC and hospitals remain the same, but there is a trend to the worse in PHC, whereas in hospitals the trend is more positive.