Abstract
The decisive role of employment-related social skills in employment of individuals with disabilities is well known. The importance of these skills increases even more in a field based on human relations such as the service sector. This research was conducted in Turkey to determine employment-related social skills for individuals with intellectual disabilities in the service sector where social relations are crucial. In this context, phenomenology research design within the qualitative paradigm was used and semi-structured interviews were conducted with employers, workmates, individuals with intellectual disabilities and their family members. Interview data were analyzed with the inductive approach. Important social skill acquisitions related to employment under the main themes of communication skills, workplace rules and work ethics were determined. Results showed that the achievements also cover many soft skills that impact social acceptance. In addition to communication skills, compliance with the rules, suitability for teamwork, cooperation, honesty, self-care and personal care skills are among the prominent achievements. Based on the research findings, it was proposed to establish a training program to provide individuals with intellectual disabilities with social skills related to employment, conduct research evaluating the opinions of different components and establish support systems for the transition to employment.