Abstract
Insufficient soft skill training, particularly in communication abilities such as telephone and professional etiquette, among nursing students is critical in healthcare management. Therefore, it is of interest to explore the effectiveness of soft skill training in enhancing communication abilities among nursing students, focusing on telephone and professional etiquette. A quasi-experimental design was designed with 112 second-year B.Sc. nursing students, divided into experimental and comparison groups. The experimental group received targeted soft skill training, while the comparison group underwent regular clinical training. Post-test results showed significant improvements in telephone and professional etiquette scores for the experimental group. Thus, the importance of integrating soft skills into nursing education to improve patient care and professional interactions is essential.