Abstract
Zoo professionals and volunteers play essential roles in the wellbeing and conservation of a diverse array of animal species. Despite the growing body of literature revealing the psychological impacts of pet loss, there remains a dearth of information describing the experience of animal loss among those who work in zoo settings. This qualitative study explored the personal experiences of zoo animal loss among volunteers (n = 12), animal care and health professionals (ACHPs) (n = 135), and other zoo staff (n = 35) who participated in a larger mixed-method study. Participants responded to five open-ended questions exploring their most significant zoo animal death loss, where or from whom they found the most support, how the zoo community could better support them, advice for zoo leaders, and other thoughts about their grief and animal-related loss experiences. Using thematic analysis, two key themes were identified: the lasting toll of zoo animal loss and zoo professionals' and volunteers' interpersonal experiences. Participants described their experiences with animal transfers and both expected and unexpected deaths. Requests for support focused on better communication, grief resources, and opportunities to recognize and mourn animal losses. These findings suggest that zoo animal loss can negatively impact zoo professionals' and volunteers' psychological health.