Abstract
OBJECTIVE: This study was aimed to examine the changes in healthcare delivery according to the Modern Healthcare Model (MHM), on the basis of the perspectives and experiences of healthcare leaders, using complexity theory to understand these changes. METHODS: This qualitative study used a purposive sample of eight participants, which was considered sufficient to identify themes across the data. The data were collected through semi-structured interviews between October 2024 and December 2024. The questions pertained to determining the participants' backgrounds and roles in the organization; the enablers of, and challenges to, MHM implementation; the key transformational changes to the health system; and the effects of these changes on the population. RESULTS: This study presents five main themes and one subtheme derived from thorough data analysis. The main themes were health promotion and disease prevention; access to care; virtual care and healthcare digitalization; system efficiency and value; and cultural change. One subtheme emerging from the main theme, access to care, was primary healthcare and integration. CONCLUSION: The findings indicated that the MHM, which emphasizes prevention, digital solutions, primary healthcare, equitable access, and smooth transitions across care systems, has positively influenced the system's efficiency and value. In addition, these ongoing changes in the public healthcare sector might encounter challenges, particularly regarding public awareness and resistance to change.