Building trust in the social services through collaboration between child healthcare nurses and parental supporters from the social services, within an extended home-visit programme: a qualitative study

通过儿童保健护士与社会服务机构的家长支持者在扩展的家庭访视项目中开展合作,建立公众对社会服务的信任:一项定性研究

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Abstract

OBJECTIVES: One aspect of the Swedish child healthcare is to support parents in their parenting role. The child healthcare nurses are also obligated to report situations that could cause suspicion of violence, and they are encouraged to collaborate with the social services when needed. In the extended home-visit programme called Grow Safely—child healthcare nurses and parental supporters from social service collaborate. There is a need to evaluate how trust could be built between families and the social services through such a collaboration. Thus, the aim of this study was to illuminate—how trust in the social services could be achieved through an extended home-visit programme within the child healthcare in collaboration with parental supporters. RESULTS: This is a qualitative study and 13 health and social professionals were interviewed. The results showed that it was important to initiate preventive support from the social services at an early stage. It seemed that the child healthcare nurses could build on the high level of trust that they enjoy, as a profession, and that, by introducing the parental supporters from the social services, they enabled the families to start trusting them too.

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