Abstract
Creating and sustaining safe, healthy urban environments requires active collaboration between residents and local governments. Public safety and the upkeep of public spaces depend, in a large part, on residents' reports of crime and service needs. However, in underserved areas, factors such as urban decay, inadequate public services, and concentrated disadvantage have weakened these cooperative dynamics. This breakdown can exacerbate the underreporting of crime and service needs and deepen neighborhood inequalities. In Buffalo, NY, the city-led initiative "Clean Sweeps" works to reduce neighborhood disparities through rapid beautification and community outreach in targeted city blocks. The program aims to improve quality of life by reducing crime and blight while fostering greater community engagement. In an analysis of data from 77,955 matched properties (published elsewhere), we found that residents were more likely to report drug-related crimes (via 911) and blight-related service needs (via 311) compared to untreated properties in the 6 months following the Clean Sweep. In this study, we analyze data from 21 interviews with city staff and four focus groups with residents to explore how interventions in the social and physical environment of neighborhoods, like the Clean Sweep innovation, can influence residents' willingness to coproduce with local government. We identify improved responsiveness, trust, and self-efficacy as key mechanisms impacting residents' reporting behavior. The findings show how relatively simple environmental interventions paired with outreach can help create safer, healthier neighborhoods.