Abstract
BACKGROUND: Pharmacists are key to China's healthcare system, balancing traditional Chinese medicine (TCM) and Western pharmaceuticals. The expanding pharmaceutical industry has increased their workload, contributing to work family conflict, which affects job satisfaction and performance and can lead to burnout. Psychological flexibility may alleviate the negative effects of work family conflict on job performance. METHOD: This study used a cross-sectional quantitative approach to examine the relationships between work family conflict, psychological flexibility and job performance among 1,359 pharmacists in Shenzhen, China. Online questionnaires assessed work family conflict using the Work and Family Conflict Scale, psychological flexibility using the Acceptance and Action Questionnaire-2 and job performance using the Individual Work Performance Questionnaire. RESULTS: Correlation analyses revealed significant positive associations between work family conflict and psychological flexibility and between psychological flexibility and job performance. Regression analyses showed that work family conflict negatively predicted job performance, while psychological flexibility positively predicted it. Pharmacists in metropolitan areas reported higher psychological flexibility than those in rural areas, but there were no significant differences in job performance. Male pharmacists had higher psychological flexibility and job performance scores than females although the differences were not statistically significant. CONCLUSION: This study underlines the importance of psychological flexibility in enhancing job performance amid work family conflict. The study suggests implementing stress reduction programmes, mindfulness training and workplace policies such as flexible working hours and childcare services to reduce work family conflict and foster psychological flexibility. Addressing these issues can significantly improve the well-being and job performance of pharmacists in China.