Abstract
BACKGROUND: The implementation of pharmacy service standards is a way to implement the practice philosophy, which in essence aims to protect the public from unprofessional pharmaceutical services. The Indonesians standard of pharmacy services has been updated several times according to the development of legal requirements in the community pharmacy setting. AIM: This study aimed to evaluate the implementation of pharmacy service standards for managing pharmaceuticals, medical devices and disposable medical materials at pharmacies. METHODS: The study was conducted with a descriptive method using a cross sectional survey research design, with a checklist as an instrument for retrieving variable data on pharmaceutical services at pharmacies in the city of Medan, Indonesia. The study was conducted from July to November 2018. RESULTS: The overall standard implementation from 99 pharmacies showed that 72 pharmacies were at a good level (72.72%), fair level as many as 26 pharmacies (26.26%) and 1 pharmacy in bad level (1.02%). CONCLUSION: The study result revealed that even though the level of implementation was good but there were some elements that have high level of "done but not documented" (especially in planning and destruction/withdrawal standards). There were many aspects that must be improved especially the documentation aspect and require cooperation from all relevant parties.