Abstract
Urban green spaces have beneficial effects on the health and well-being of citizens. Understanding the factors influencing visitor satisfaction with urban green spaces contributes to making more informed policies. Prior studies on green spaces satisfaction primarily focused on the linear correlation between small urban green space attributes and satisfaction. In this manuscript, we presented a study aimed to (1) identify the attributes of SUGS as frustrators, dissatisfiers, hybrids, satisfiers, and delighters; (2) prioritize attributes for effective satisfaction management; (3) assist managers in drafting guidelines for operational management decisions. We gathered a range of information about the users to nine SUGS in Shanghai, in 2020, via a questionnaire, and we found that safety, noise, and social interaction are improvement priorities. Squares and visitors' behavior should not be ignored in SUGS management. Moreover, managers should carefully monitor SUGS attributes of the social environment to meet users' expectations. The findings of this study have implications for SUGS management and future research.