Abstract
Urban noise causes a variety of health problems, and its prevention and control have thus become an important research topic in urban governance. Although existing literature is fairly comprehensive in revealing the physical noise patterns, it lacks the concern of people's perceived seriousness, especially at the macroscopic, i.e., citywide scale. In this paper, we borrow from the "exposure-perception-behavior" theory in environmental psychology, and propose an analytical framework for diagnosing the urban noise problem that integrates the Infrastructural and Social Sensing perspectives. Utilizing noise monitoring data that fills the spatiotemporal granularity gaps of official noise monitoring, as well as the "12345" urban complaint hotline records which serve as a proxy for residents' perceived noise levels, we empirically examine the mechanisms for physical magnitude and perceived seriousness of urban noise, respectively, by taking the Jiangbei District of Ningbo City, China as an example. Results show that the existence of perceptual bias and behavioral preference effects did shape people's perceived noise problem map that is vastly different from that of the physical noise magnitude, in which the semantics of urban places, temporal rhythms of life, and population demographics significantly influenced people's tolerance of noise. We conclude the paper with suggestions on updating the existing National Standard for urban noise regulation to reflect the perceptual aspect, and also methodological discussions on possible ways to recognize and utilize the perceptual bias in social-sensing big-data to better accommodate urban governance.