Abstract
This study explores the role and benefits of game-based learning activities in tourism higher education in the context of COVID-19-induced disruptions. Interpretive paradigm guided by qualitative research design was adopted. Data were collected through a combination of semi-structured interviews, online questionnaires and participant observation. The study findings identified five main advantages of gamification: a) Enhancing student engagement, participation, and motivation; b) Adding learning-experience value; c) Embracing diversity and inclusion; d) Simplifying assessment and feedback; e) Nurturing employability skills. These findings underline the effectiveness of using game-based learning in vocational disciplines like tourism technologies to enhance the quality of teaching. They also identify gamification as a multifaceted tool for a great learning experience amid the disruptions of the pandemic in the higher-education sector.