Abstract
BACKGROUND: Emergency department (ED) overcrowding is an important problem in many countries. Accurate predictions of ED patient arrivals can help management to better allocate staff and medical resources. In this study, we investigate the use of calendar and meteorological predictors, as well as feature-engineered variables, to predict daily patient arrivals using datasets from eleven different EDs across three countries. METHODS: Six machine learning (ML) algorithms were tested on forecasting horizons of 7 and 45 days. Three of them - Light Gradient Boosting Machine (LightGBM), Support Vector Machine with Radial Basis Function (SVM-RBF), and Neural Network Autoregression (NNAR) - were never before reported for predicting ED patient arrivals. Algorithms' hyperparameters were tuned through a grid-search with cross-validation. Prediction performance was assessed using fivefold cross-validation and four performance metrics. RESULTS: The eXtreme Gradient Boosting (XGBoost) was the best-performing model on both prediction horizons, also outperforming results reported in past studies on ED arrival prediction. XGBoost and NNAR achieved the best performance in nine out of the eleven analyzed datasets, with MAPE values ranging from 5.03% to 14.1%. Feature engineering (FE) improved the performance of the ML algorithms. CONCLUSION: Accuracy in predicting ED arrivals, achieved through the FE approach, is key for managing human and material resources, as well as reducing patient waiting times and lengths of stay.