Abstract
The popularity of cloud computing has made cloud services gradually become the leading computing model nowadays. The trustworthiness of cloud services depends mainly on construction processes. The trustworthiness measurement of cloud service construction processes (CSCPs) is crucial for cloud service developers. It can help to find out the causes of failures and to improve the development process, thereby ensuring the quality of cloud service. Herein, firstly, a trustworthiness hierarchy model of CSCP was proposed, and the influential factors of the processes were identified following the international standard ISO/IEC 12207 of the software development process.Further, a method was developed combined with the theory of information entropy and the concept of trustworthiness. It aimed to calculate the risk uncertainty and risk loss expectation affecting trustworthiness. Also, the trustworthiness of cloud service and its main construction processes were calculated. Finally, the feasibility of the measurement method were verified through a case study, and through comparing with AHP and CMM/CMMI methods, the advantages of this method were embodied.