Abstract
A bug tracking system (BTS) is a comprehensive data source for data-driven decision-making. Its various bug attributes can identify a BTS with ease. It results in unlabeled, fuzzy, and noisy bug reporting because some of these parameters, including severity and priority, are subjective and are instead chosen by the user's or developer's intuition rather than by adhering to a formal framework. This article proposes a hybrid, multi-criteria fuzzy-based, and multi-objective evolutionary algorithm to automate the bug management approach. The proposed approach, in a novel way, addresses the trade-offs of supporting multi-criteria decision-making to (a) gather decisive and explicit knowledge about bug reports, the developer's current workload and bug priority, (b) build metrics for computing the developer's capability score using expertise, performance, and availability (c) build metrics for relative bug importance score. Results of the experiment on five open-source projects (Mozilla, Eclipse, Net Beans, Jira, and Free desktop) demonstrate that with the proposed approach, roughly 20% of improvement can be achieved over existing approaches with the harmonic mean of precision, recall, f-measure, and accuracy of 92.05%, 89.04%, 90.05%, and 91.25%, respectively. The maximization of the throughput of the bug can be achieved effectively with the lowest cost when the number of developers or the number of bugs changes. The proposed solution addresses the following three goals: (i) improve triage accuracy for bug reports, (ii) differentiate between active and inactive developers, and (iii) identify the availability of developers according to their current workload.