Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach
感知客户旅程创新性和客户满意度：一种混合方法
期刊:Annals of Operations Research
影响因子:4.5
doi:10.1007/s10479-022-05079-3
Vo-Thanh, Tan; Zaman, Mustafeed; Thai, Trung Dam-Huy; Hasan, Rajibul; Senbeto, Dagnachew Leta
