Abstract
The COVID-19 pandemic required a rapid transition to virtual care as a key strategy to maintain healthcare access while minimizing virus transmission risks. However, the impact of this shift on hospitalizations and emergency department (ED) visits for ambulatory care-sensitive conditions (ACSCs) remains unclear. This study aims to assess the relationship between the modality of outpatient care for ACSCs and their outcomes in Ontario, Canada. In this population-based retrospective cohort study, we analyzed hospitalization and ED visit data for ACSCs, including diabetes, epilepsy, congestive heart failure, hypertension, and angina, during the pandemic (April 2020 to April 2023) and post-pandemic (May 2023 to August 2023) periods. Monthly trends in hospitalizations and ED visits were evaluated using Generalized Additive Models and Generalized Additive Mixed Models, accounting for the effects of virtual and in-person care within 30 days and 60 days preceding each event. Despite a notable decrease in virtual visits and a corresponding rise in in-person visits, overall hospitalizations and ED visits for ACSCs remained relatively stable. Our analysis found no significant association between care modality and changes in hospitalizations and ED visits, suggesting that virtual care, particularly during the early pandemic, effectively supported chronic disease management and contributed to the stability of acute care needs. In conclusion, virtual care proved to be a sustainable component of ACSC management during and after the COVID-19 pandemic, complementing in-person care.