Abstract
This article aims to test, measure and evaluate the quality of voice calls made in a mobile cellular network. A set of drive tests were conducted, during which logs were collected using specialized measurement terminals equipped with a dedicated voice evaluation application. Three different scenarios were considered: the first scenario consisted of a series of mobile-to-mobile calls in a circuit-switched (CS) domain over the GSM network, the second scenario involved similar calls using the VoLTE service in a packet-switched (PS) domain of a 4G network, and the third scenario employed an over-the-top (OTT) media service type via the WhatsApp application in the same PS domain of the 4G network. The measurement results highlight the user experience in each scenario and compare the voice quality evaluated through the Mean Opinion Score (MOS) across the CS and PS domains. The originality of this work consists of in situ measurements performed in Bucharest, Romania, providing detailed, context-specific insights regarding the network performance that can drive local improvements and support policy and investment decisions.